Effective Date: January 1st 2026
Last Updated: January 1st 2026
Assured Express (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our merchants, riders, customers, staff, and partners. This Privacy Policy explains how we collect, use, store, share, and protect personal information in line with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to all personal data collected through:
- Our website and mobile applications
- Merchant and rider onboarding forms
- Dispatch and delivery platforms (including third-party tools such as Onro)
- GPS trackers installed on bikes
- Operational, payment, and customer support interactions
2. INFORMATION WE COLLECT
A. Personal Identification Information
We may collect:
- Full name
- Phone number
- Email address
- Residential or business address
- National Identification Number (NIN)
- BVN (where required for verification)
- Government-issued IDs (e.g. rider’s license, LASDRI card)
- Passport photographs
B. Merchant & Rider Operational Data
- Merchant order history and delivery volumes
- Rider delivery performance
- Bike usage data
- GPS location and mileage data
- Fuel usage (where applicable)
C. Financial Information
- Bank account details
- Payment and settlement records
- Security deposit records
- Subscription or billing information
D. Technical & Usage Data
- Device information
- App usage logs
- IP address (where applicable)
- System access logs
3. HOW WE USE YOUR INFORMATION
We use personal data to:
- Onboard and verify merchants and riders
- Facilitate dispatch, delivery, and logistics operations
- Monitor rider performance, bike usage, and compliance
- Process payments, settlements, and subscriptions
- Communicate operational updates and support messages
- Comply with legal, regulatory, and contractual obligations
- Prevent fraud, misuse, and operational abuse
4. GPS TRACKING & MONITORING
For riders enrolled in Assured Express programs:
- GPS tracking is mandatory
- Location and mileage data are collected to:
- Monitor deliveries
- Prevent misuse of company assets
- Ensure operational efficiency and safety
GPS data is used strictly for operational and compliance purposes and not for personal surveillance.
5. DATA SHARING & DISCLOSURE
We may share personal data with:
- Dispatch and logistics partners (e.g. Onro)
- Payment processors and financial partners
- Regulatory authorities where required by law
- Technology vendors providing tracking, hosting, or analytics services
We do not sell personal data to third parties.
All third-party partners are required to maintain appropriate data protection standards.
6. DATA STORAGE & RETENTION
- Personal data is stored securely using appropriate technical and organisational safeguards
- Data is retained only for as long as necessary to:
- Fulfil operational purposes
- Meet legal and regulatory requirements
- Resolve disputes or enforce agreements
7. DATA SECURITY
We implement reasonable security measures to protect personal data, including:
- Access controls
- Secure storage systems
- Restricted internal access
- Regular operational reviews
While we strive to protect data, no system is completely secure. Users are encouraged to protect their own login credentials and personal devices.
8. YOUR DATA RIGHTS
Under NDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal and operational limits)
- Withdraw consent where applicable
- Lodge a complaint with the relevant data protection authority
Requests can be made via the contact details below.
9. CONSENT
By using Assured Express services or submitting your information through our platforms, you:
- Consent to the collection and processing of your data as described in this policy
- Acknowledge that certain data (e.g. GPS tracking for riders) is mandatory for service participation
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect:
- Operational changes
- Legal or regulatory updates
- Service improvements
Updated versions will be communicated through our official channels.
11. CONTACT US
For questions, data requests, or concerns about this Privacy Policy, please contact:
Assured Express
📍Address
27, Alara Street, Onike Sabo, Yaba, Lagos
By submitting this form, you consent to Assured Express collecting and processing your data for onboarding, operations, compliance, and service delivery in line with our Privacy Policy.